There is a new business twist for the twenty-first century: good manners. In the past few years, increasing attention has been given to “business niceties,” those little things denoting class and style. In fact, manners have become as integral to one’s professional image as technical knowledge. Companies strive to have employees represent their employer with a positive professional image. Good business etiquette is a power tool that gives one the cutting edge in the business arena.
Professional Office Savvy - 90 Minutes
- Business Etiquette Savvy – includes office etiquette and business social etiquette; can also cover effective use of social media such as Facebook, twitter, linked in and texting/email.
- Soft skills/Professional Image – includes posture, tone of voice, personal space and demeanor, eye contact, winning attire for all occasions. perfume/cologne, mouthwash/gum/mints. Can also cover piercings, tattoos.
- How to make and entrance and work the room
- Handshaking: The Ultimate Greeting
- Savvy Introductions - Includes tips for introducing others, client/employer precedence, remembering names, forms of address, business card savvy
- A Formula for Success: Tying it all together
Professesional Dining Savvy - 90 Minutes
We provide a series of easy tips and tricks for remembering table manners while you dine.
Etiquette Past and Present
- The ABC’s of table manners
- The Two Styles of Eating - American and Continental
- Eating out with clients and superiors
- Etiquette for business dining
by Dorothea Johnson
Etiquette used to mean "keep off the grass." When Louis XIV's gardener at Versailles discovered that the aristocrats were trampling through his gardens, he put up signs or etiquets, to warn them off. Dukes and duchesses walked right past the signs anyway. Finally, the king himself had to decree that no one was to go beyond the bounds of the "etiquets". The meaning of etiquette later was expanded to include the ticket to court functions that listed the rules on where to stand what to do. Like language, etiquette evolves, but in a sense it still means "keep off the grass." If we stay within the flexible bounds of etiquette, we will give relationships a chance to grow; we will give ourselves a chance to grow; and we will be able to present ourselves with confidence and authority in all areas of our professional and personal life.
Teaching good manners was considered part of a child's upbringing in the U.S.A. until the 60's. Public and private schools included etiquette as part of a well rounded curriculum and charm schools specialized in teaching the social graces, poise, and table manners. The liberated 60's and 70's brought about a decline in the popularity of etiquette programs. A renewed interest in the '80s, the return to traditional values in the '90s, and now the fierce competition in the business arena has simply made etiquette another tool to provide a competitive edge.
Protocol has been observed since the ancient Egyptians produced the first known book, The Instructions of Ptahhotep. Along with the plow and the twelve month calendar, they invented manners. It was about 2000 B.C. that the books was written in the hieratic script of priests. It is still preserved in the Bibliotheque Nationale in Paris and is known as the Prisse Papyrus (after the name of its donor to the library).
The term "protocol" is derived from two Greek words, protos meaning "the first" and kolla meaning "glue." Protocollum refers to the sheet of paper glued to the front of a notarial document giving it authenticity. Protocollum soon came to mean the process of drawing up official public documents, and eventually it meant the documents themselves. By the 19th century, the French term protocole diplomatique referred to the body of ceremonial rules to be observed in all written or personal official interactions between heads of different states or their ministers. Today, the word protocol serves as the code of international politeness that blends diplomatic form, ceremony and etiquette.